Product Warranty
At K9 LaserCare, we stand behind the quality of our laser therapy devices. Our products are designed for durability, reliability, and safe use when used according to the instructions provided.
3-Year Limited Warranty
All K9 LaserCare laser therapy devices include a 3-year limited warranty from the date of purchase.
This warranty covers manufacturing defects in materials and workmanship under normal use.
What the Warranty Covers
- Manufacturing defects
- Device malfunction under normal usage
- Electrical or internal component failure
- Product reliability issues related to production
What the Warranty Does Not Cover
- Damage caused by misuse or improper handling
- Accidental damage or physical impact
- Water or liquid damage
- Unauthorized modifications or repairs
- Normal wear and tear
How to Request Warranty Support
If you believe your device is experiencing a warranty-related issue, please contact our support team.
Include the following information when contacting support:
- Your order number
- A description of the issue
- Photos or videos of the device if applicable
Contact support here:
Replacement or Repair
If a defect is confirmed and covered under warranty, we may repair or replace the product at our discretion.
Replacement units may be new or refurbished devices of equivalent performance.
Warranty Period
The warranty period begins on the original purchase date and applies only to the original purchaser.
Proof of purchase may be required to verify warranty eligibility.
