Frequently Asked Questions

How long does shipping take?

Shipping times depend on your location. Most orders are processed within 1–2 business days and delivered within several business days depending on the shipping method.

Will I receive a tracking number?

Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number.

Can I modify or cancel my order?

If your order has not yet shipped, we may be able to modify or cancel it. Please contact customer support as soon as possible.

What is laser therapy for dogs?

Laser therapy is a non-invasive treatment that uses specific wavelengths of light to support circulation, reduce inflammation, and help stimulate the body’s natural healing processes.

Is laser therapy safe for dogs?

When used according to instructions, laser therapy devices are generally considered safe. Always avoid directing the laser toward the eyes of people or animals.

How long does a treatment session take?

Treatment sessions typically last only a few minutes depending on the area being treated and the recommendations provided with the device.

How often should the device be used?

Usage frequency depends on the condition and your dog’s response. Many users perform several short sessions per week.

Do you offer a warranty?

Yes. Our laser therapy devices include a limited warranty covering manufacturing defects. Please see our Warranty page for full details.

Can I return the device if I am not satisfied?

Please review our Return Policy for details about eligibility and instructions for returning a product.

How can I contact support?

You can reach our support team by email. Visit our Customer Support page for contact details.

How quickly will support respond?

Our team usually responds to support requests within 24 hours on business days.