Returns & Refund Policy
We want you to feel confident when purchasing from K9 LaserCare. If you are not satisfied with your purchase, you may request a return according to the policy below.
Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must be in its original condition and packaging.
Return Conditions
- The product must be unused and in its original condition.
- The product must be returned in the original packaging.
- Proof of purchase may be required.
Items Not Eligible for Return
- Products damaged due to misuse
- Products modified or altered
- Products returned without prior approval
How to Request a Return
To request a return, please contact our support team with the following information:
- Your order number
- A brief description of the issue
- Photos if the product arrived damaged or defective
Contact support here:
Refund Processing
Once the returned product has been received and inspected, we will notify you regarding the status of your refund.
- Approved refunds will be issued to the original payment method.
- Refund processing time may vary depending on your payment provider.
Shipping Costs
Shipping costs are generally non-refundable unless the return is due to a confirmed product defect or shipping error.
Warranty Issues
If your product has a manufacturing issue after the return period, please visit our Warranty page for further information.
Need Help?
If you have questions regarding returns or refunds, please visit our Customer Support page.
